Chamber of commerce: 37162316
Company VAT: NL002069231B24
PAYMENT METHODS
74th Avenue offers the following payment options:
- iDEAL
- PayPal
DELIVERY
We deliver our products all over the world! The production time of our handmade products is approximately 5 to 7 business days.
Please note: unfortunately we cannot guarantee that as soon as your order leaves our workshop it will be delivered to you the next day, we depend on the shipping companies. Usually the transport of an order takes 1 to 5 business days, depending on where you are in the world.
SHIPPING
For most European orders we use PostNL to ship out the order to you. In most instances this takes 1 to 3 business days. For intercontinental orders we use DHL or DPD, this may take up to 3 to 5 business days, depending on where you are in the world.
TRACKING INFORMATION
As soon as your order leaves our workshop, you will be immediately informed about the delivery of your package. Your tracking code will be sent to you by email.
RETURN POLICY
Most 74th Avenue pieces are personalized and have a unique appearance. Unfortunately, this type of product cannot be returned. In case of questions regarding returns, contact our Customer Service at contact@74thavenue.com. Please include a clear picture of the product and your order number which can be found in the order confirmation email. If you have any doubts about your size or the product appearance feel free to get in touch, we’d love to provide you with thoughts & ideas before you place an order with us.
NON-PERSONALIZED ITEMS
Non-personalised items can be returned within 14 days from its delivery day at own expense. Our Customer Care team will assess the request (based on return eligibility).
ORDERS
To process your order, we need the following details: name, email address, delivery address and bank details. These details will be saved to process the order correctly and efficiently. In addition, the details are saved in case of returns, warranty and other elements of service.
We will only use your personal details for the purposes mentioned above. Your details will never be shared in any other way.
SECURITY
The security of your personal details is very important to us. Unauthorized persons will therefore not have access to your personal details.
HOW LONG DO WE STORE YOUR DETAILS?
We will store your details for as long as required to process your orders and possibly provide follow-up. If you would like us to delete your personal details, you can call or email us.
PARTIES WITH WHOM WE MIGHT SHARE YOUR DETAILS
There are some parties with whom we have to share your details in order to process your order. We have an agreement with these parties that your details are handled with care. These details will only be used in accordance with our instructions and not for their own purposes. External parties will only receive the details relevant for them.
YOUR PERSONAL DETAILS
All information collected by us is personal. That is why you have the following rights:
- You may request access to and a copy of your personal details stored by us.
- You may request that we change or delete your personal details. In case of fraud, non-payment or other wrongful acts we can save personal details on a blacklist.
- You may file a complaint against the use of your personal details.
- You may submit a complaint to the Dutch Data Protection Authority if you think we are using your details in an unlawful way.
- You may always withdraw your permission to use your details. From that moment onwards we no longer will be allowed to use your details. This may result in us not being able to help you properly anymore.
Please feel free to contact us if you have any other questions about your privacy or our privacy policy.